Usability Testing 

Uncover user roadblocks and optimize your product's potential. Krexil's Usability Testing bridges the gap between design and reality, ensuring a seamless user experience.


Many businesses, both large and small, tend to overlook the importance of usability testing. Understandably, it's seen as an extra step that requires time. However, the consequences can be significant and often go unnoticed. When potential customers encounter a product that's difficult to use, they quickly become frustrated and may abandon it altogether. This loss of potential customers can have a considerable impact on revenue, which the company might not even be aware of. Those who persist despite usability issues often end up consuming valuable customer service resources. Management may not fully grasp the extent of this drain on resources. Furthermore, negative experiences can spread through word of mouth, damaging the company's reputation and discouraging others from trying the product. These challenges are not exclusive to small businesses; even Fortune 500 companies can face them due to ineffective management structures that fail to prioritize usability testing.


Experience our usability testing service with a complimentary one-hour sample. Once you've made your order, simply visit our Contact page to send us a brief description of what you'd like us to test, whether it's a website, a software package, customer service, or anything else. We'll conduct the test and provide you with a comprehensive report of our findings. If you're satisfied with the results, we can discuss further services. And if you're not completely satisfied, we'll refund your purchase.



Usability testing is a methodology employed to unearth any issues with a product or system. It primarily focuses on aspects like design, navigation, and overall user experience. The objective is to pinpoint usability problems and propose potential solutions. This testing process typically involves:

Advantages of usability testing include:


 A Ride-Hailing App Usability Mess

Just finished a fantastic ride on a major ride-hailing firm. Great! The next step was to leave a stellar review for the awesome driver. Buckle up because it's about to become a 16-step odyssey.


Here's the ordeal:

Sixteen steps! 

All to give a simple 5-star rating. And no "Thank you" for jumping through these hoops!

Here's the Fix:

Keep it simple! Users shouldn't need more than 2-3 clicks to leave a rating. Imagine a one-tap 5-star option within the ride confirmation screen. Easy, efficient, and driver-appreciative!

E-commerce Checkout Chaos

E-commerce Checkout Chaos

Imagine you're excitedly checking out your favorite e-commerce site, only to be met with a payment failure. An email arrives offering a fix, but instead of a quick resolution, you're thrown into a labyrinth of steps:

Disappointingly, the declines persist. You reply to the email, explaining the new card update...

6 .You receive a generic response that your account seems fine and offers irrelevant help.

Confused, you respond again (unaware it's a no-reply address)...

7....and get an email about not replying to a no-reply address. ‍

Determined to resolve this, you search for a way to contact customer service...

8.You find a 4-step chat initiation process:

a. Enable pop-ups (uncertain how many clicks this entails). 

b. Click "Reply" on the email (which isn't actually visible). 

c. Select "Chat/Call" (impossible to locate this option). 

d. Click "Submit" (hoping it actually connects you).

So many steps and the issue remains! Wouldn't it be much smoother if:

Let's make online shopping a breeze, not a multi-step maze! 

Bidding Bonanza Turns Bust Auction Site's Communication Conundrum

Bidding Bonanza Turns Bust: Auction Site's Communication Conundrum

Found the perfect item on an auction site, excited to make an offer? Buckle up because sending a simple question might turn into a frustrating odyssey.

Here's the struggle: 

Seven clicks and still no clear communication! This process is a classic case of:

Here's the fix:

Let's make auction sites a platform for smooth communication, not a maze of misleading clicks! 

Frequently Asked Question

1. What is Usability Testing, and how can it benefit my business?

Usability testing involves using real users to evaluate your product or service. By observing interactions and gathering feedback, you can identify usability roadblocks and optimize the user experience. This can lead to increased user satisfaction, improved conversion rates, and reduced development costs.

2. What types of products can be usability tested with Krexil?

Krexil's usability testing services are versatile and can be applied to a wide range of products, including websites, mobile applications, software programs, physical prototypes, and even customer service interactions.

3. What does a typical Krexil Usability Testing project involve?

We work with you to define goals, recruit users, create test scenarios, conduct sessions, analyze data, and deliver a report with actionable insights.

4. How much does Krexil's Usability Testing service cost?

The cost of our usability testing services varies depending on the scope of your project, including the number of participants, testing duration, and complexity of the product. We will adapt to suit your budget and needs.

5. What are the benefits of using Krexil for Usability 

Krexil's experienced professionals bring expertise and objectivity to the testing process. We utilize proven methodologies and analyze data effectively to provide valuable and actionable insights. This can save you time and resources and ultimately lead to a more successful product. Additionally, most companies are too close to their own product to see the issues


Ready to take the next step? We're here for you whether you have questions, need a helping hand, or want to explore exciting partnership opportunities. Don't wait; reach out today, and let's chat!