Usability - Major Auction Firm
Example of the type or usability feedback we provide:
Got an offer for an item for sale and clicked on the Reply button.
The offer showed the price offered along with a ship to location but the listing was for pickup only.
I clicked on the buyer's link which brought me to a page where I could click to contact the user for clarification.
That brought me to an option to ask a question but needed the listing number which I had to search for.
Then it brought me to the general message page with no way to contact the buyer.
Back tracking, I found a way to ask the buyer on another page whether he knows the listing is pickup only.
The process is cumbersome and buggy.
Make it easier to ask a question about an offer.
Don't show a shipping location for a pickup-only listing.
Don't make the user search for the listing number.
For contacting a buyer, don't link to a page that provides no way to contact the buyer.