Usability - Major Auction Firm

Example of the type or usability feedback we provide:

Sequence

1. Got an offer for an item for sale and clicked on the Reply button. 

2. The offer showed the price offered along with a ship to location but the listing was for pickup only.  

3. I clicked on the buyer's link which brought me to a page where I could click to contact the user for clarification.

4. That brought me to an option to ask a question but needed the listing number which I had to search for.

5. Then it brought me to the general message page with no way to contact the buyer.

6. Back tracking, I found a way to ask the buyer on another page whether he knows the listing is pickup only.

Summary

The process is cumbersome and buggy. 

Recommendations

Make it easier to ask a question about an offer.
Don't show a shipping location for a pickup-only listing.
Don't make the user search for the listing number.
For contacting a buyer, don't link to a page that provides no way to contact the buyer.